Carpet Cleaning, Steam Cleaning & Upholstery - Bentley Carpet Care
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Frequently Asked Questions
for Carpet Care.



Do I need to move my furniture out in preparation?
Lighter objects, such as waste paper bins, books, clothing and boxes can be moved to clear the area so we can access more of the carpet. Bentley's are happy to move lounge suites and lounge chairs forward and back as part of the clean (depending on the feet of the lounges and weight). Generally, things like entertainment units and bookshelves can be left in their usual place.

How often should I get my carpets cleaned?
When you feel the carpet needs cleaning! Although some carpet cleaners will push 12month or even 6month cycles in an effort to generate work for themselves, Bentley's does not for the simple reason that while 1 household may have raging parties every weekend, neighbours may spend many hours at work and going away for weekends. They will both dirty their carpets at quite different rates, and so a timeframe is not the solution. It is a good question to filter out the more reputable carpet cleaning businesses from the others.

How long will my carpets take to dry?
For steam cleaning, drying times can range considerably depending on initial dirtiness of carpet, thickness of carpet pile, air temperature and humidity, and ventilation factors such as if the premises have open windows or are closed up and how much breeze is about. Typically, carpets will dry the same day but sometimes overcast or rainy days may prevent this. Bentley's is continually assessing the weather forecasts and if it suits the client, we are happy to change the appointment time to get a faster drying time.

When can I walk on my dry-cleaned carpet?
You can walk on them straight away.

When can I walk on my steam-cleaned carpet?
Straight away provided your feet or shoes are clean.

Will the carpet smell after it is cleaned?
The general response from customers is that they are pleasantly surprised how much fresher the house smells after Bentley's has cleaned the carpets.
We also have deodorisers to treat any strong odours from pets or various accidents which may occur. We charge no extra for this service over our normal price.


Frequently Asked Questions
for Pest Management.


Do I need to empty my kitchen cupboards?
No, it's not necessary to empty cupboards as we apply a gel  to areas where cockroaches nest or harbour. No liquid sprays are applied to these areas.

Is my cat / dog safe?
There is no concern to the safety of animals since the amount of active constituent that they may take in, either by contact while it's wet or by ingesting it orally, is very small.

What do I need to do prior to the Pest Control treatment?
Access to room edges is necessary to spray along skirtings. Therefore clothing articles, magazines, toys etc. should be moved off the ground. All food items should be cleared from bench and table tops.

Will the spray you use stain my carpet?
No, the emulsion we spray does not stain. It's a water based residual spray that doesn't contain strong solvents which might affect colouring or finishes.

Will the spray affect humans?
No, it will not affect you. The chemicals we apply are registered to be used in hospitals, schools and public places. (see also MSDS - Material Safety Data Sheets)

Is it safe to stay in my premises while you spray?
It's safe, but we recommend that you vacate your premises while the treatment is carried out and to ventilate the rooms thoroughly after completion for 3 hours before settling back in.

My child suffers from asthma. Is it safe to stay?
To avoid triggering an asthma attack, we recommended that he/she is not present while the treatment is carried out, and preferably stays away from the premises overnight.

What if I touch areas that have been sprayed?
Sprayed areas are of some concern while still wet. But once the carrier, which is water from the tap, has evaporated, the active constituent adheres to the surfaces and will not contaminate or harm you. Should you get in contact while it's still wet though, wash with soap and plenty of water as soon as possible.


Will the gel / paste that is applied to the inside of cupboards contaminate my food?
No it will not. The gel / paste is only applied to areas where insects congregate or harbour, like cracks, crevices or hinges.

Will I see cockroaches, spiders or ants after the treatment?
Yes, it's possible that insects may wonder in from outside. Chances are that they will have crossed treated areas and will die shortly after.

How often should I have a Pest Control treatment done?
Regularly at intervals of no more than twelve months. Shorter periods may be recommended, according to environment conditions.

Is the treatment guaranteed?
No, it's not guaranteed, but a 6 months warranty is given.

Do I need to wash everything after the treatment?
There is no need to wash utensils or surfaces once the treatment is carried out.

Iím renovating. When is it best to do the pest control?
We suggest that the pest control is done after all trades people have completed their jobs (painting, carpet laying, landscaping and final clean up). Preferably one or two days prior to moving in.

Iím planning to have my carpet cleaned. Will that affect the Pest Control treatment?
It's best to do the pest control after carpets have been cleaned or vacuumed. (And why not get Bentley's do do both jobs together, and ensure the work is done properly the first time.)


If you have any further questions, don't hesitate to contact Bentley Carpet Care & Pest Management for more information about our Pest Management Services !


For further information or to book...
Phone: 0408 717 670

We offer carpet cleaning services such as; Steam Cleaning, Dry Cleaning, Fabric Lounge Suite Cleaning, Leather Lounge Suite Cleaning, Tile & Grout Cleaning, Wet Carpet / Water Damage Restoration for:  offices, homes, restaurants, clubs and hotels

Where the owner operates the business so you get the service you'd expect.

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WWW BentleyOnline.com.au

Head Office: Bentley Carpet Care & Pest Management
PO Box 395, Toowoomba  QLD  4350
Tel: 07 46372184 - Fax: 07 46372255

www.bentleyonline.com.au - bentley@bentleyonline.com

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